We Support you 24/7 and we glad to serve you in better way no matter where you are.
Why you should choose us:
- 24/7 local support by Local Expert Engineer
- Support through phone or electronic mail
- Provide onsite repair and parts replacement.
- Support by using remote access
- Cover rural & urban area, no matter where you are
Standard |
Advanced |
Premium |
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UPDATES |
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Security Updates |
Yes |
Yes |
Yes |
Minor and Major Version Upgrades (feature improvements) |
Yes |
Yes |
Yes |
Anti-virus Signatures |
Yes |
Yes |
Yes |
Content Flter URL Blacklist |
Yes |
Yes |
Yes |
DURIO NETWORK |
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Centralized Updates and Upgrade |
Yes |
Yes |
Yes |
Centralized System Access and Management |
Yes |
Yes |
Yes |
RESPONSE TIMES |
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Severity Critical |
4 Business Hours |
4 Business Hours |
4 Business Hours |
Severity High |
4 Business Hours |
4 Business Hours |
4 Business Hours |
Severity Medium |
2 Business Day |
2 Business Day |
1 Business Day |
Severity Low |
3 Business Days |
3 Business Days |
2 Business Days |
SUPPORT OPTIONS |
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Coverage 8 x 5 (Mon - Fri 8.30a.m. to 5.30p.m.) |
Yes |
Yes |
Yes |
Unlimited Support Tickets |
|
|
Yes |
Knowledge Base |
|
Yes |
Yes |
Online Manuals |
Yes |
Yes |
Yes |
E-mail/Web |
Yes |
Yes |
Yes |
Phone |
Yes |
Yes |
Yes |
Remote Live Assistance |
|
Yes |
Yes |
Hardware Warranty Extension |
|
Yes |
Yes |
Hardware Replacement |
|
|
Yes |