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We Support you 24/7 and we glad to serve you in better way no matter where you are.
Why you should choose us:

- 24/7 local support by Local Expert Engineer
- Support through phone or electronic mail
- Provide onsite repair and parts replacement.
- Support by using remote access
- Cover rural & urban area, no matter where you are

 

Standard

Advanced

Premium

UPDATES

Security Updates
Yes
Yes
Yes
Minor and Major Version Upgrades (feature improvements)
Yes
Yes
Yes
Anti-virus Signatures
Yes
Yes
Yes
Content Flter URL Blacklist
Yes
Yes
Yes

DURIO NETWORK

Centralized Updates and Upgrade
Yes
Yes
Yes
Centralized System Access and Management
Yes
Yes
Yes

RESPONSE TIMES

Severity Critical
4 Business Hours
4 Business Hours
4 Business Hours
Severity High
4 Business Hours
4 Business Hours
4 Business Hours
Severity Medium
2 Business Day
2 Business Day
1 Business Day
Severity Low
3 Business Days
3 Business Days
2 Business Days

SUPPORT OPTIONS

Coverage 8 x 5 (Mon - Fri 8.30a.m. to 5.30p.m.)
Yes
Yes
Yes
Unlimited Support Tickets
 
 
Yes
Knowledge Base
 
Yes
Yes
Online Manuals
Yes
Yes
Yes
E-mail/Web
Yes
Yes
Yes
Phone
Yes
Yes
Yes
Remote Live Assistance
 
Yes
Yes
Hardware Warranty Extension
 
Yes
Yes
Hardware Replacement
 
 
Yes